WHO Online Terms & Conditions

Upon entering this site you accept all risks and responsibility for any indirect, incidental and/or special loss, damage, costs and other consequences resulting from using this website.

It is the client's responsibility to assess and independently verify the relevance and accuracy of any information or material available from this website.

As an Online client you will receive an immediate quote for your request.

Trading Terms and Conditions as set out by the Printing Industry of Australia are adhered to by WHO Printing and a copy is available on request.

Terms and Conditions and prices are subject to change without notice.

Payment

All jobs are to be paid for through the online payment portal at the time of ordering unless placed by an authorised account holder.

Authorised account clients will be required to pay within the credit terms of the agreement. Should the client default on payment, credit will be stopped until such times as the payment is made and the account is brought back to terms. Constant breaches of the agreement will result in termination of the credit facilities and COD will be required for future jobs.

Any art work that is created by WHO Presentation Services Pty Ltd T/A WHO Printing and referred to as such hereafter, or any of its employees remains the copyright property of the above company unless prior arrangements have been made with the company. However, an assignment of copyright or licence may be discussed if requested.

All goods are deemed the property of WHO Printing until payment in full has been made.

Artwork and Proofing

All electronic files are required print ready when received. All additional artwork or changes requested by the client that has not been included in the original quote, will be charged at the normal hourly rate for artwork and the quote adjusted.

Online (on-screen) proofs are available at time of order placement at no charge, if a hard copy or PDF proof via email is required from WHO Printing by the client prior to printing, the cost will be added to the quoted price. This process will also delay production time. The client must call WHO on 02 4915 3050 or email online@whoprinting.com.au to request a proof.

WHO Printing advises that it is the client's responsibility to check all proofs/supplied artwork. Clients are required to check all details thoroughly including spelling, phone and fax numbers, addresses etc.

In placing an order the client is approving any artwork and no responsibility will be accepted by WHO Printing for any errors and omissions (E&O) after an order has been placed by the client.

Files and Originals

WHO Printing will exercise all due care but will take no responsibility for the loss or damage of files or originals in their possession.

WHO Printing archives all electronic files for a period of 2 years at no charge; however, WHO Printing cannot guarantee that these archived files can be retrieved or used in future printing. Clients are advised to always keep a copy of their original files.

Privacy

To protect our clients' privacy WHO Printing follows the guidelines as set by the Privacy Act 1988:

  • We will only collect personal information that is lawful, fair and not intrusive. Any information of a sensitive nature will not intentionally be collected unless permitted by the individual.
  • All promotional communications (e.g. promotional offers, site update announcements and company newsletters) will have an unsubscribe/opt out option. Only aggregate information will be used to assist WHO's internal accounts management in planning, research and development.
  • WHO does not sell, rent or trade client information to other companies. Information is only divulged to enable us to arrange third party services (e.g. freight) in order to complete a transaction and send products as requested. In these cases, we only disclose the information needed to complete a transaction.
  • We openly allow an individual(s) access to their personal information held by WHO and the right to correct the information where necessary.
  • Furthermore, to prevent unauthorised access, we take all reasonable steps to protect clients' information, and destroy or permanently de-identify personal information when it is no longer needed.